Pigeon Forge Mass Transit Mobile App
Terms and Conditions
Revised: 05/16/2022
These terms and conditions
are provided to assist you in using the Pigeon Forge Mass Transit Mobile App (“PFMT
App”). These terms and conditions, in addition to any applicable order forms
and supplemental information, constitute your Agreement (“Agreement”). Your use
of the PFMT App will constitute acceptance of these terms and conditions.
Failure to comply with this Agreement may result in the termination of your
ability to use the PFMT App. Please read this Agreement carefully.
For information regarding the
fare policy of Pigeon Forge Mass Transit (“PFMT”), visit http://www.cityofpigeonforge.com/fares.aspx. PFMT fares are subject to change at any time.
1. USING THE PFMT APP
To use the PFMT App for
transit, you must have a mobile device that is
capable of downloading, storing and operating the PFMT App. In order to buy and
use PFMT fare products, you must create an account.
To travel using the PFMT App,
you must pre-purchase at least one fare product (e.g., All Day Pass) and
activate that fare product using the PFMT App before boarding the trolley. Upon
activation of a valid fare product, a QR code will be displayed on your mobile
device for thirty seconds only. Upon boarding, you must show the QR code to the
reader on the farebox and wait for the farebox to confirm that your fare has
been paid. In the event that the QR Code stops displaying on your mobile device
before it can be shown to the reader on the farebox, you must activate the fare
product again. An All Day Pass is valid from the time of first activation
through the end of the same service day and it can be activated an unlimited
number of times during the same service day.
IMPORTANT: You must place
your mobile device near the PFMT App Reader by itself, without any other mobile
device near it. This will ensure that only the PFMT App Account associated with
your mobile device is used.
PFMT is not responsible if
you activate a fare product and then elect not to use the PFMT system and that
fare product subsequently expires or due to your failure to properly adhere to
these terms and conditions of use or other posted instructions.
For more information about
using PFMT App, please visit www.cityofpigeonforge.com/fares.aspx.
2. SETTING UP A PFMT APP
ACCOUNT
Once you download the PFMT
App, if you wish to purchase and use fare products to board a PFMT trolley, you
will be required to set up a PFMT App Account ( “App Account”) by providing a
username and password. You have the option of adding an email address to your
App Account but are not obligated to do so.
3. LOADING A PFMT APP
ACCOUNT WITH FARE PRODUCT
An App Account can be loaded with one or more Fare
Products only by using the PFMT App Mobile App.
You choose the types of Fare
Products that best fit the way you use transit.
To use the PFMT App to board
a PFMT trolley, you must pre-purchase and use Fare Products.
Passes
PFMT may offer a variety of
different types of transit passes:
Time-based Passes
Time-based passes are valid
for unlimited rides for a period of time starting with first use or from the
date of purchase, depending on the participating agency’s rules.
Example: An All Day Pass is
valid from the time of first use through the end of the same Service Day.
A Service Day begins at 8:00
AM and ends at midnight (Eastern Time) from March through December and it
begins at 10:00 am and ends at 10:00 pm (Eastern Time) in January and February
of each year. PFMT is closed on Thanksgiving, Christmas Eve, and Christmas Day.
4. PFMT APP FARE PAYMENT
METHODS
A PFMT App Account may contain
any number of PFMT fare products. When you activate a pass and show the QR Code
to the farebox, the farebox will verify that the QR Code is valid and will
display a message and play a sound to confirm that your fare has been paid.
In the event your PFMT App
Account contains multiple Fare Products, you will only be able to activate one
for each boarding.
If there are no valid Fare
Products in your PFMT App Account and a fare is due, you will not be able to
pay fares using the PFMT App and you may not be allowed to travel.
5. IMPORTANT THINGS TO
REMEMBER
Pass Expiration
Each PFMT pass has a Use-by
Expiration Date, currently one year from the time of purchase. After its Use-by
Expiration Date, the pass will not be able to be selected, activated or used
for paying a fare using the PFMT App.
PFMT App Account to Mobile Device Link
Your PFMT App Account is
linked to the mobile device that you use to download the PFMT App. If you lose
your mobile device or the mobile device is disabled for any reason and you are
unable to access the PFMT App, the fare products stored in your PFMT App
Account will be lost and cannot be recovered.
Sharing of Passes is Not Allowed
Once a pass is activated, it
can be used to board any PFMT trolley while it is still valid (e.g., an All Day
Pass is valid from time of first use through the end of the same Service Day).
An activated pass may be used to pay a fare for one passenger only and may not
be shared with any other person.
Any attempted use of a
single PFMT pass to pay fares for two or more passengers will constitute
fraudulent use of the PFMT App and will subject the user to denial of a ride
and a temporary or permanent ban on further use of the PFMT system and
services.
8. PFMT APP MOBILE APP
PFMT App offers additional
flexibility when paying your fare. The PFMT App Mobile App is a software
application that is downloaded to and used on certain eligible smartphones and
other mobile devices.
To pay for your ride(s) on
participating transit agencies, you can present a mobile device with the PFMT
App to the farebox on the trolley. The PFMT App QR Code technology. A QR Code is a two-dimensional bar code that
can be displayed on most smartphones.
If you have a compatible mobile
device, you have the option of using it in place of a PFMT Card, paper ticket,
or All Day Pass wristband for travel. To use the PFMT App Mobile App to pay
fares, you must download it to your mobile device, create a PFMT App Account
and purchase Fare Product(s).
10. OTHER TERMS
Termination
PFMT may terminate this
agreement at any time and for any reason. Upon such termination, your use of
your PFMT App Account may be blocked.
Governing Law
This Agreement shall be
governed and construed in accordance with the laws of the State of Tennessee.
Privacy Policy
Your use of PFMT App is
subject to PFMT App's Privacy
Policy. You can read the Privacy
Policy at https://pigeonforge.connexions.net/rtt/public/?page=mobile.
Disclaimer
PFMT EXPRESSLY DISCLAIM ANY
REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. YOU AGREE TO INDEMNIFY AND HOLD PFMT HARMLESS FROM AND AGAINST ANY AND
ALL DAMAGE, LOSS, COSTS, EXPENSE, OR LIABILITIES RELATING TO, ARISING FROM, OR
AS A RESULT OF YOUR USE OF THE PFMT APP.
You agree to pay any costs,
including reasonable attorneys' fees, incurred by the City of Pigeon Forge App
to enforce the terms of this Agreement.
Severability
The invalidity of any term
or terms of this Agreement shall not affect any other term of this Agreement,
which shall remain in full force and effect.
Modification
We reserve the right to
change these terms and conditions at any time without advance notice.
Assignment
This Agreement cannot be
assigned.
Regulations
Use of the PFMT App is
subject to all applicable tariffs, terms, conditions, rules, regulations,
policies, and procedures.